Terms & Conditions

1. Agreement to Terms

By accessing and using My Rose Cosmetics ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms & Conditions, please do not use our website or services.

2. Use License

Permission is granted to temporarily access the materials (information or software) on My Rose Cosmetics's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to decompile or reverse engineer any software contained on the website
Remove any copyright or other proprietary notations from the materials
Transfer the materials to another person or "mirror" the materials on any other server

3. Product Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4. Pricing and Payment

All prices are listed in Kenyan Shillings (KES) and are subject to change without notice. We accept the following payment methods:

M-Pesa
Credit/Debit Cards (Visa, Mastercard)
Bank Transfer

Payment must be received in full before order processing. We reserve the right to refuse or cancel any order at our discretion.

5. Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to refuse or cancel any order for any reason at any time.

6. Shipping and Delivery

We ship within Kenya. Delivery times vary based on location:

Nairobi: 1-2 business days
Major cities: 2-3 business days
Other areas: 3-5 business days

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by courier services or circumstances beyond our control.

7. Returns and Refunds

Please refer to our Returns & Refund Policy for detailed information about returns, exchanges, and refunds.

8. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

Maintaining the confidentiality of your account and password
Restricting access to your computer and account
All activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete.

9. Product Authenticity

We guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers. We do not sell counterfeit or imitation products.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of My Rose Cosmetics or its content suppliers and is protected by international copyright laws.

12. Limitation of Liability

In no event shall My Rose Cosmetics or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website.

13. Modifications

We reserve the right to revise these terms and conditions at any time without prior notice. By using this website, you agree to be bound by the current version of these Terms & Conditions.

14. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Kenya, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.