1. Shipping Coverage
We currently ship to all regions within Kenya, including:
2. Delivery Times
Estimated delivery times based on location:
| Location |
Standard Delivery |
Express Delivery |
| Nairobi CBD |
1-2 business days |
Same day (if ordered before 2 PM) |
| Nairobi Suburbs |
1-2 business days |
Same day (if ordered before 12 PM) |
Major Cities
(Mombasa, Kisumu, Nakuru, Eldoret) |
2-3 business days |
1-2 business days |
| Other Towns |
3-5 business days |
2-3 business days |
| Remote Areas |
5-7 business days |
3-5 business days |
Note: Delivery times are estimates and may vary due to weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Costs
FREE Standard Shipping
On orders over KSh 3,000
Express Shipping
Fixed rate: KSh 500
Standard Shipping Rates (Orders under KSh 3,000)
| Location |
Shipping Cost |
| Nairobi |
KSh 200 |
| Major Cities |
KSh 300 |
| Other Towns |
KSh 400 |
| Remote Areas |
KSh 500 |
4. Order Processing
Understanding our order processing timeline:
- Orders placed Monday-Friday (before 2 PM): Processed same day
- Orders placed Monday-Friday (after 2 PM): Processed next business day
- Weekend orders: Processed on Monday
- Public holidays: Processed on next business day
Order Processing Steps:
- Order Confirmation: You'll receive an email confirming your order
- Processing: We pick and pack your items (1-2 hours)
- Dispatch: Your order is handed to our courier partner
- In Transit: Track your package in real-time
- Delivery: Receive your order at your doorstep
5. Order Tracking
Track your order easily:
- Check your email for tracking information (sent once dispatched)
- Log into your account and view My Orders
- Use the tracking number provided to track on courier website
- Contact us for real-time updates
6. Delivery Options
Home Delivery
Your order will be delivered to your doorstep. Someone must be available to receive the package.
Pickup Point
Collect your order from a nearby pickup point at your convenience (available in selected areas).
7. Shipping Partners
We work with trusted courier services to ensure safe and timely delivery:
8. Packaging
We take great care in packaging your products:
- All items are securely wrapped to prevent damage
- Fragile items receive extra protection
- Discreet packaging for privacy
- Eco-friendly packaging materials where possible
- Each package includes invoice and care instructions
9. Failed Delivery Attempts
If delivery fails due to:
- No one available: Courier will leave a note and attempt redelivery
- Incorrect address: We'll contact you to confirm details
- Customer refused: Return shipping charges will apply
After 3 failed delivery attempts, the order will be returned to us and refunded minus shipping costs.
10. Need Help with Shipping?
Our customer care team is here to assist you!
Customer Support
+254 783 941 667
Mon-Fri: 8 AM - 6 PM
Sat: 9 AM - 5 PM
Email Us
myrosecosmetics@gmail.com
Response within 24 hours
