Customer Care Center

We accept returns within 14 days of delivery for unused products in original packaging. Due to hygiene reasons, we cannot accept returns on opened cosmetics or skincare products.

Learn more on our Returns Policy page.

We accept the following payment methods:

• M-Pesa (Lipa Na M-Pesa)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer

Yes! We guarantee 100% authentic products. All items are sourced directly from authorized distributors and manufacturers. We never sell counterfeit or imitation products.

You can track your order in several ways:

• Check your email for tracking information
• Log into your account and view My Orders
• Use the tracking number on the courier's website
• Contact us for real-time updates

Yes, you need to create an account to complete your purchase. Creating an account allows you to:

• Track your orders
• Save multiple delivery addresses
• View order history
• Get exclusive offers and early access to sales
• Manage your wishlist

Creating an account is quick and free! Register here.

You can cancel or modify your order within 2 hours of placing it. After that, the order is processed and cannot be changed.

To cancel or modify, contact us immediately at +254 783 941 667 or email myrosecosmetics@gmail.com